We can be contacted by telephone in Sydney business hours on +61 2 9948 8888.
If your complaint is complex or we are not able to resolve it immediately, we may ask you to provide your complaint in writing to assist us in providing you with an accurate and detailed resolution. You are in any case welcome to send complaints in writing in the first instance if you prefer.
You may send this to us by any of the following means:
- Email to firstname.lastname@example.org
- Using our online Feedback Form
- By postal mail to:
Sublime IP Pty Ltd
Attn: Customer Service
PO Box 428
Terrey Hills NSW 2084
We will acknowledge your correspondence within 3 working days of its receipt, and will make all reasonable efforts to provide you with a response to your concerns within 10 working days.
We will endeavour to resolve your complaint as soon as practical. In the event that you remain unsatisfied with our proposed resolution, please let us know. We can discuss the matter further if necessary and/or advise you of third party resolution options that may be available to you depending on the circumstances.
Complaints about privacy issues
Domain name complaints
Complaints about Australian domain names (.au)
auDA provides a fall-back complaints resolution policy if we are unable to resolve any complaint you may have that relates to a .au domain name. Please refer to the auDA Help Centre for information regarding complaints.
gTLD domain names
gTLD domain names (com/net/org/info/biz) are covered by ICANN’s Uniform Domain-Name Dispute-Resolution Policy (often referred to as the “UDRP“). Disputes alleged to arise from abusive registrations of domain names (for example, cybersquatting) may be addressed by expedited administrative proceedings that the holder of trademark rights initiates by filing a complaint with an approved dispute-resolution service provider.